Privacy Policy

At Tangcity Academy (“we”, “our”, or “us”), we are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, register for our courses, or otherwise use our services (collectively, the “Services”).

By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not use our website or Services.

1. Scope of This Privacy Policy

This Privacy Policy applies to all personal information that we collect through our website, online platforms, and any related services we provide. It does not apply to third-party websites or services that may be linked from our website, nor to information collected by third parties.

2. Information We Collect

We may collect the following types of information about you:

2.1 Information You Provide to Us

We collect information that you provide directly to us, including but not limited to:

• Personal Information: Full name, email address, phone number, mailing address.
• Account Information: Username, password, profile photo, and other profile details.
• Educational Information: Course enrollments, attendance records, exam results, certifications, training history, and learning preferences.
• Payment Information: Billing details and transaction history (note: card data may be processed by our payment provider and not stored directly by us).
• Communication Data: Messages, feedback, survey responses, and customer support inquiries.
• Application/Registration Data: Information submitted via registration, onboarding, or contact forms.

2.2 Information Collected Automatically

When you access our website or Services, we may automatically collect certain information about your device and usage, including:

• IP address
• Browser type and version
• Device type, operating system, and settings
• Pages and content you view, links you click, and other actions within our Services
• Date and time of your visits, and referring/exit pages

2.3 Cookies and Similar Technologies

We use cookies, web beacons, and similar technologies to collect information about your interactions with our website. For further details, please refer to our Cookie Policy .

2.4 Information from Third Parties

We may receive information about you from third-party service providers, such as payment processors, analytics providers, or social media platforms (for example, if you choose to log in using a social account), in accordance with their own privacy policies.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To provide, operate, and maintain our training programs and Services.
• To process your course enrollment, registration, and payments.
• To create and manage your user account.
• To issue certificates, track your learning progress, and maintain academic records.
• To communicate with you regarding your courses, updates, administrative messages, and important notices.
• To send you marketing and promotional communications where permitted by law (you may opt out at any time).
• To personalize your experience and tailor content according to your interests.
• To conduct analytics, research, and improve the quality and performance of our Services.
• To detect, prevent, and address technical issues, fraud, or other illegal activities.
• To comply with our legal obligations, resolve disputes, and enforce our agreements.

4. Legal Bases for Processing (Where Applicable)

Where required by applicable data protection laws (for example, in the European Economic Area), we process your personal information based on one or more of the following legal bases:

• Contract: To perform our contract with you, such as providing the course or service you enrolled in.
• Consent: When you have given us explicit consent, for example, to receive marketing communications.
• Legitimate Interests: To pursue our legitimate interests, such as improving our Services, provided that your rights and interests do not override them.
• Legal Obligation: To comply with applicable laws and regulations.

5. Information Sharing and Disclosure

We may share your information in the following circumstances:

• Service Providers: With trusted third-party vendors that provide services on our behalf, such as web hosting, payment processing, analytics, email delivery, or customer support. These providers are only allowed to process your information in accordance with our instructions and for the purposes described in this Privacy Policy.
• Business Partners and Training Partners: With educational or training partners involved in delivering certain programs, for purposes related to your enrollment and certification.
• Legal Requirements: When we believe disclosure is necessary to comply with applicable laws, regulations, legal processes, or governmental requests.
• Protection of Rights: To enforce our terms, protect our operations or users, or in connection with investigating and preventing fraud or security issues.
• Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
• With Your Consent: When you have given us explicit permission to share your information with third parties.

We do not sell, rent, or trade your personal information to third parties for their direct marketing purposes.

6. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence, including countries that may have different data protection laws. Where we transfer personal information internationally, we take appropriate measures to ensure that your information remains protected in accordance with this Privacy Policy and applicable laws.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, please understand that no method of transmission over the Internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. When we no longer need your personal information, we will securely delete or anonymize it, in accordance with applicable laws.

9. Your Rights and Choices

Depending on your location and applicable law, you may have the following rights regarding your personal information:

• Right to access the personal information we hold about you.
• Right to request correction or update of inaccurate or incomplete information.
• Right to request deletion of your personal information in certain circumstances.
• Right to object to or restrict the processing of your personal information.
• Right to data portability, where technically feasible.
• Right to withdraw consent at any time, where processing is based on your consent.
• Right to opt-out of marketing communications.

To exercise any of these rights, please contact us at [email protected] . We may need to verify your identity before responding to your request.

If you believe that we have not handled your personal information in accordance with applicable law, you may also have the right to lodge a complaint with your local data protection authority.

10. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website, analyze site traffic, and understand how users interact with our Services. Cookies help us remember your preferences and improve the usability of our website.

For more detailed information about the types of cookies we use, the purposes for which we use them, and how you can manage your cookie preferences, please see our Cookie Policy .

11. Children’s Privacy

Our Services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us so that we can take appropriate steps to remove such information from our records.

12. Third-Party Websites and Services

Our website may contain links to third-party websites, applications, or services that are not operated by us. We are not responsible for the privacy practices or the content of such third parties. We encourage you to review the privacy policies of any third-party sites or services you visit.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational reasons. When we make material changes, we will post the updated Privacy Policy on this page and update the “Last updated” date at the top. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

14. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or our data protection practices, please contact us: